The following are the terms of the agreement between you and Wheel Masters Ltd. These terms and conditions constitute an entire and binding agreement. Any changes to these terms and conditions shall be void unless such changes are expressly stated on any correspondence sent following your vehicle book in at the Wheel Masters premises.

PLEASE READ THROUGH THESE TERMS AND CONDITIONS CAREFULLY

Subject to these terms and conditions you agree to pay for the service(s) set out in the invoice between you and the Wheel Masters Wickford Limited.
It is your responsibility to ensure that the ‘Booking Details’ and any other documentation between us is accurate.
All vehicles must be supplied with the O.E.M. locking wheel nut key/s and/or any special tools or jacking equipment for removing and fitting wheels, where applicable. If a locking wheel nut cannot be supplied, Wheel Masters Wickford Limited will charge a locking wheel nut removal fee of £12.50 per wheel/wheel nut removed.
All vehicles must be fully covered by your insurance whilst left with Wheel Masters Wickford Limited.
Wheel Masters Wickford Limited shall not be responsible or liable for any loss or damage to goods or articles left in vehicles, or damage or mechanical fault of any such as body damage, glass damage, flat battery, clutch slipping, etc, caused to your vehicle whilst in the care of the Wheel Masters Wickford Limited except for damage caused by our negligence. Wheel Masters Wickford Limited will not accept liability for the cost of repairing or replacing parts of your vehicle and in particular Wheel Masters Wickford Limited will not accept liability for any technical or structural damage to the wheels, wheel nuts, locking wheel nuts and/or key, valves or TPMS sensors where such damage occurs due to pre-existing faults and/or wear and tear unless Wheel Masters Wickford Limited has been negligent in not realising that such damage may occur or in the way the work was carried out.

For customer and company data protection you must ensure that all recording equipment (inc dash cameras) must be switched off whilst your vehicle is on the Wheel Masters Wickford Limited premises Nothing in these terms and conditions shall exclude or limit the liability of the Wheel Masters for death or personal injury caused by negligence. However, Wheel Masters Wickford Limited shall not be liable for any direct loss or damage suffered by you, howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price paid for the service(s).
Wheel Masters Wickford Limited does not accept responsibility for the safe transport of wheels delivered and/or collected by courier; you should ensure that any courier you use is adequately insured.

It is your sole responsibility to check the condition of your tyres to ensure that they conform to all safety and legal requirements. We can fit replacement tyres upon request however Wheel Masters Wickford Limited will not be responsible for the disposal of your old tyres, valves or any waste as a result of fitting.
Where wheels are delivered to be fitted on the vehicle, we will endeavour to ensure that all wheels are securely refitted following refurbishment, however, we recommend that the retorquing process should be carried out after the first 24 hours or 50 miles of driving, and then at regular intervals as specified by the vehicle manufacturer.

We recommend that new valves are fitted to all wheels that require a strip and refit of tyres. Rubber valves are supplied free of charge. Chrome valves are available at a small additional charge of £7.50. We accept no responsibility for leaks etc. where the original valves have been re-fitted at your request.
Wheel Masters Wickford Limited does not accept responsibility for damage to the valves or sensors within a Tyre Pressure Monitoring System (TPMS) where the valve cap has become damaged, corroded or fused to the valve or the TPMS sensor is damaged during the tyre removal process. It is the customers responsibility to inform Wheel Masters Wickford Limited if a TPMS is in place. If we are unable to remove the system without damage and the TPMS components may be damaged and require replacement or repair the customer may incur additional charges. No work will be conducted without prior consent of the customer.

We will endeavour to refurbish all wheels to the best of our ability but cannot be responsible for poor castings or excessive corrosion. These problems are sometimes only apparent when the old finish has been removed. Other problems found can include:

the wheels/locking nuts/studs having been incorrectly maintained or modified;
any previous service or repairs which have not been properly carried out;
any parts which have been wrongly fitted or the structure of the wheel /component.

Split rims are undertaken entirely at your discretion and responsibility as to the suitability of the refurbishment process (all dismantling and reassembly of split rims is your responsibility). Please note that recommendations regarding suitability for refurbishment, dismantling and reassembly of split rims vary between manufacturers. It is your sole responsibility to check suitability with the manufacturer. Please note split rims are not covered by any Guarantee.
Please be aware that certain high gloss finishes, such as ‘Hyper Silver’ or ‘Gloss Black’ show blemishes more readily (depending on the condition of the wheels). We cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your wheels.

We reserve the right to charge extra in the event of unforeseen problems, and in such circumstances, we will endeavour to contact you for agreement before continuing to carry out the work. Whilst we will endeavour to provide a same day turnaround on standard powder coated wheels whenever possible (if requested), we can only assure this if:
the wheels are delivered to our premises no later than 9:00 a.m.;
the wheels do not have any hidden defects which may delay the process (which may not be apparent until the wheels have been stripped);

the wheels are 17inches in diameter or less;
you require a ‘standard’ finish (silver, black, white, grey, anthracite)

Wheels must be collected before 6:00 p.m. unless an alternative time has been previously agreed between us.
An estimated time and date for completion of the work shall be provided by Wheel Masters Wickford Limited when the job is booked in but Wheel Masters Wickford Limited will not have any liability for a failure beyond its reasonable control to complete the work by the estimated time and date of completion.
Unless other arrangements have been agreed beforehand, payment is due on the due date of the invoice (7 days) from completion of the repair of the wheel(s) and shall be by cash, credit or debit card or bank transfer. Any late payment/s will incur a £100.00 plus VAT where applicable late payment fee and/or a daily interest fee of 5.0% plus VAT where applicable of the payment due for each day after the date due through and including the date paid. If any payment remains unpaid for a period of thirty (30) days following the due date, Wheel Masters Wickford Limited may at its absolute discretion hold any asset/assets held for or on behalf of the customer, place the customer’s account on hold and/or declare all remaining unpaid sums due, and proceed with legal action;-
Vehicles/wheels will not be released until payment is made in full.
We reserve the right to raise a fee of £20.00 plus VAT where applicable per night for vehicles left in our charge at our premises overnight.
Loose wheels that are not collected within one week will result in a fee of £10.00 plus VAT where applicable per day from day 3 (day 1 being the day on which the wheels were refurbished). Wheels not collected after one month, if unpaid, will be sold to recoup any costs incurred.
You will be responsible for the vehicle once you have collected it from the Wheel Masters Wickford Limited premises.
Any complaints should be sent in writing (includes email) within 48 hours after you have collected your vehicle, to Wheel Masters Wickford Limited Unit 40 Andersons Ind Est Lower Park Road Wickford, SS12 9EJ or at wheel_masters@outlook.com.

a) Wheel Masters Wickford Limited offer a 6 month guarantee on all powder coat wheel finishes provided that no chemicals have been used on the wheel(s) and that they have been subjected to normal road conditions only, i.e. no off road driving or damage caused by an accident. Wheel Masters Wickford Limited shall judge whether to repair/replace/refund in such circumstances and their decision shall be final. It does not apply to Diamond Cut, Split Rims or Polished wheels. This Wheel Masters Wickford Limited guarantee does not affect your statutory rights

b) Wheel Masters Wickford Limited does not offer a guarantee on the finish of the Diamond Cut wheel(s) completed by Wheel Masters Wickford Limited due to the nature of the diamond cutting process, corrosion and/or poor finishes due to the quality of the metal that the wheel(s) are comprised of. Wheel Masters Wickford Limited will use a market leading corrosion inhibiting specialist lacquer to reduce the possibilities of deterioration of quality over time.
c) Due to very small margins allocated to the weight of individual wheels on electric vehicles, Wheel Masters Wickford Limited do not recommend the removal of any material from the wheel/s through diamond cutting. Should you wish to circumvent this advice, Wheel Masters Wickford Limited strongly recommend you contact the wheel, and/or the vehicle manufacturer to establish if the wheel/s can be subjected to a diamond cut and if so, how much material can be removed at minimum. Any instruction to diamond cut a wheel is done so with the understanding that you have already carried out such checks and Wheel Masters Wickford Limited have absolutely no responsibility for damage to the wheel or vehicle as a result.

Claims under the Wheel Masters Wickford Limited guarantee are settled by free rectification or (at Wheel Masters Wickford Limited’s discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. Wheel Masters Wickford Limited will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on you to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at Wheel Masters Wickford Limited discretion. The guarantee and any subsequent claims against the guarantee are only valid at the branch which originally carried out the refurbishment process. This Wheel Masters Wickford Limited guarantee does not affect your statutory rights.

These terms of supply of services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.
Wheel Masters Wickford Limited shall not be liable for any failure to perform any of its obligations to you where the failure is due to circumstances beyond Wheel Masters Wickford Limited’s reasonable control, including, without limitation, Act of God, war, civil disturbance, flood, lightning or fire, industrial action, lockdowns or lockouts, the act or omission of Government or any agent thereof, the act or omission of any person for whom Wheel Masters Wickford Limited is not responsible.
Wheel Masters Wickford Limited reserves the right to revise and amend these terms from time to time. You will be subject to the terms in force at the time of the booking and these terms and conditions are available on request and displayed on/around and within our premises.
Deposit payments are non-refundable, where you fail to turn up on the booking date and have not informed us in writing, at least 48 hours before the booking date, which you will not be attending.

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