This privacy statement applies to Wheel Masters Wickford Limited with a registered office address: Unit 40, Andersons Industrial Estate, Lower Park Road, Wickford, SS12 9EJ, Essex, United Kingdom (“we”, “us” or “our”).

We are committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical, administrative and physical security measures.

The privacy notice below explains what information we gather about you. At no time will Wheel Masters Wickford Limited share your data.

Information about you that we use

We may use information about you that: (i) you provide to us. This information may include your name and contact telephone number and/or email address.

How we use information about you

We collect and process information about you and/or your business to enable us to:

• provide our services to you;
• to enable us to provide you with information.

Sharing and transferring your information

We never share information about you outside of our own business, and will never share your data with third parties.

Your rights

Your rights under data protection laws include the right to: 1) request copies of your data; 2) request correction of your data; 3) request erasure of your data; 4) object to us processing your data; and 5) ask us to restrict the processing.

Contact points

If you have any questions or comments about privacy issues, or wish to exercise any of the rights set out above, please write to us at our registered office.

In this statement:

“Data Protection Legislation” The Data Protection Act 2018 and the UK General Data Protection Regulation; together with all other applicable legislation relating to privacy or data protection.

“Process” means any operation performed on information about you, including to collect, record, organise, structure, store, alter, use, transfer, destroy or otherwise make available.

1. Who this privacy statement applies to and what it covers

This privacy statement applies to Wheel Masters Wickford Limited.

We are committed to protecting your privacy and handling your information openly and transparently.

This privacy statement explains how we will collect, handle, store and protect information about you when:

• providing services to you;
• you use our Website; or
• performing any other activities that form part of the operation of our business.

In this privacy statement, your information is sometimes called “personal data”. We may also refer to “processing” your data, which includes handling, collecting, protecting and storing it.

2. What personal data we collect

We may collect, record and use your personal data in physical and electronic form, and will hold, use and otherwise process that data in line with the Data Protection Legislation and as set out in this statement.

When we provide services to you (or discuss possible services we might provide), we will process personal data about you. We may also collect personal data from you when you use this Website.

We may process your data because:

• you give it to us (for example, over the telephone whilst booking work in.

We may process personal data from you because we observe or infer that data about you from the way you interact with us or others. For example, to improve your experience of this Website and to make sure that it is working effectively.

The personal data we process may include your:

• name;
• contact information, such as email, and mobile phone number;
• information in any complaints you make;
• details of how you use our products and services;
• details of how you like to interact with us, and other similar information relevant to our relationship.

3. Personal data provided by or about third parties

Wheel Masters Wickford Limited will never receive data about you from another client or another third party.  We will never receive personal data about you unless you have specifically provided it to us, either whilst attending our premises, calling our telephone number or emailing our business email address. If any information you give us relates to a third party by providing us with such personal data you confirm that, in line with the above provisions, you have obtained any necessary permission to use it or are otherwise permitted to give it to us.

4. How we use your personal data

We process information about you and/or your business to enable us to provide our services to you, and to meet our legal or regulatory obligations.

Some of your personal data may be used for other business purposes. Below are some examples.

Use of personal data to provide services to our clients

We will use your personal data to provide you with services, and this includes using your personal data in correspondence relating to those services. That correspondence may be with:

• you;
• competent authorities.

Use of personal data for other activities that form part of the operation of our business

We may also use your personal data in connection with:

• legal or regulatory requirements;
• requests and communications from competent authorities;
• client account opening and other administrative tasks;
• financial accounting and invoicing;
• relationship management, which may involve:
  • (a) sending you details of our products and services;
  • (b) contacting you for feedback on services;
  • (c) sending you event invitations; and
  • (d) other marketing or research purposes;
• recruitment and business development, which may involve:
  • (a)the use of testimonials from a client’s employees as part of our recruitment and business development materials (with that employee’s permission); 
• services we receive from our professional advisors, such as lawyers, accountants and consultants;
• investigating or preventing security incidents; or
• protecting our rights and those of our clients.

Use of personal data collected via our Website

In addition to the above, we may also use your personal data collected via our Website:

• to manage and improve our Website;
• to tailor the content of our Website to give you a more personalised experience;
• to draw your attention to information about our products and services that may be of interest to you; or
• to manage and respond to any request you submit through our Website.

5. The legal grounds we use for processing personal data

We are required by law to set out in this privacy statement the legal grounds on which we rely in order to process your personal data. We rely on one or more of the following lawful grounds:

• you have explicitly agreed to us processing your information for a specific reason;
• the processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you;
• the processing is necessary for compliance with a legal obligation we have such as keeping records for tax purposes or providing information to a public body or law enforcement agency; or
• the processing is necessary for the purposes of a legitimate interest pursued by us, which might be:
  • (a) to provide our services to you and ensure that our client engagements are well-managed;
  • (b) to prevent fraud;
  • (c) to protect our business interests;
  • (d) to ensure that complaints are investigated;
  • (e) to evaluate, develop or improve our services or products; or
  • (f) to keep you or our clients informed about relevant products and services and provide you with information, unless you have indicated at any time that you do not wish us to do so.

Please note that in certain circumstances it may be still lawful for us to continue processing your information even where you have withdrawn your consent, if one of the other legal bases described above is applicable.

6. Sharing your personal data

In connection with any of the purposes outlined in the “How we use your personal data?” section above, we may disclose details about you to:

• competent authorities (including courts and authorities regulating us);
• your employer and/or its advisers, or your advisers;
• anyone to whom we may transfer our rights and/or obligations;
• credit reference agencies or other organisations that help us make credit decisions and reduce the incidence of fraud; and
• other third parties that reasonably require access to personal data relating to you.

7. Transferring your personal data outside the UK

Information we hold about you will never be transferred to other countries.

8. Protecting your personal data

We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include:

• education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data;
• administrative and technical controls to restrict access to personal data to a ‘need to know’ basis;
• technological security measures, including anti- virus software;

The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.

9. How long we keep your personal data for

We seek to ensure that we only keep your personal data for the longest of:

• the period necessary for the relevant activity or services;
• any retention period that is required by law; or
• the period in which litigation or investigations might arise in respect of the services.

10. Your rights

You have various rights in relation to your personal data. In particular, you have a right to:

• obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
• be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from where it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
• ask that we update the personal data we hold about you, or correct such personal data that you think is incorrect or incomplete;
• ask that we delete personal data that we hold about you, or restrict the way in which we use such personal data; withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
• receive a copy of the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit such personal data to another party (to the extent the processing is based on consent or a contract);
• ask us to stop or start sending you marketing messages at any time;
• object to our processing of your personal data.

If you would like to access or see a copy of your personal data, you must ask us in writing. We will endeavour to respond within a reasonable period, and in any event within one month in line with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.

To help us ensure that your information is up to date, let us know if any of your personal details change.

You may also contact us if you wish to make a complaint relating to your privacy.

11. Sending you marketing information

We may use your information from time to time to inform you by letter, telephone, email and other electronic methods about products and services (including those of third parties) that may be of interest to you.

You may, at any time, ask us not to send marketing information to you by following the unsubscribe instructions in communications from us, or by contacting us directly.

12. Right to complain

If you wish to raise a complaint about how we are using your information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, you can contact us at our registered office.

You can also complain to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, on 0303 123 1113.

13. Changes to this privacy statement

We may modify or amend this privacy statement from time to time.

DPPS0001    -     Data Protection Privacy Statement.    -     Monday 14th October 2024.    -     Uncontrolled If Printed.    -     CA